We're here to put things right
If something went wrong with an order, a delivery, a payment or our service, tell us. Every complaint gets a ticket number, is acknowledged within 48 hours and resolved within 30 days, in line with the Consumer Protection (E-Commerce) Rules, 2020.
- 1Raise itFrom the order page or Account → Help & complaints. Add photos if you can.
- 2We acknowledgeWithin 48 hours, with updates in your account and notifications.
- 3We resolveRefund, replacement or wallet credit within 30 days, and you confirm it's sorted.
Grievance Officer
If you're not satisfied with how your complaint was handled, contact our Grievance Officer. Please quote your ticket number (CMP-…).
Contact details will be published here shortly. In the meantime, raise a complaint from your account and it will reach our team.
